COUNTY ADMINISTRATION OFFICE - R ESPINOSA 

Approve Request for Proposal (RFP) COSB IT #2020-01 for Professional Information Technology (IT) Services and delegate authority to CAO or designee to solicit proposals.

SBC FILE NUMBER: 119.1

The County of San Benito Information Technology Division is soliciting proposals from qualified firms to provide Information Technology (IT) systems support, consulting, and services.

Scope of Professional Information Technology (IT) Services includes the following:

• Tier 1 Routine IT Support Services:  Service Request: Routine

Contractor will work with COSB IT, partnering agencies, and services provider agencies to provide the following routine IT support services:

1. Email and related systems (monitoring, trouble shooting, security, optimization, redundancy, disaster recovery); and

2. Network and WiFi (Access Point) solutions (monitoring, trouble shooting, security, optimization, redundancy, disaster recovery).

    

• Tier 2 On-Call IT Support Services:  Service Request: Low

Contractor will work with COSB IT, partnering agencies, and services provider agencies, to provide the following IT support services on an on-call/as-needed or scheduled basis, regarding monitoring and maintaining the entire County Data Network, and providing any recommendations to improve or optimize the network functionality, security, redundancy, and disaster recovery:

1. VMware and physical systems;

2. Active Directory and Azure optimization and related services;

3. Infrastructure, cybersecurity systems, and disaster recovery services;

4. Data and voice infrastructure services support (Cabling: CAT3 or higher, fiber: Single Mode, Multi Mode); and

5. Training opportunities throughout the implementation of applied solutions to the COSB IT team.

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• Tier 3 On-Call IT Administrative Support Services: Service Request Medium

Contractor will work with COSB IT, partnering agencies and service provider agencies, to provide the following IT administrative support services on an on-call/as-needed or scheduled basis, regarding troubleshooting and applying any COSB IT approved recommendation set forth by the Respondent to the entire County Data Network, and ensuring effective security solutions:

1. All Virtual and physical systems updates, upgrades, maintenance and disaster recovery;

2. Confirm backup jobs of critical systems are complete and signoff;

3. Provide general network infrastructure support: cybersecurity, redundancy and optimization;

4. Provide extended network security support, troubleshoot with county IT and County contracted vendors (note: this contract is intended for professional services only - recommended hardware changes and system applications will be created in separate contracts for each project, and County IT has the discretion to separate the professional support services for each project); and

5. Provide training opportunities throughout the implementation of applied solutions to the COSB IT team.

    

• Tier 4 Scheduled Special IT Project/Activity Support Services: Service Request Scheduled

Contractor will work with COSB IT, partnering agencies and service provider agencies, to provide scheduled special IT projects/activities support services that require key subject matter experts to complete:

• Tier 5 High Priority/Emergency IT Support Services: Service Request High Priority/Emergency

   

  Contractor will work with CSOB IT, partnering agencies and service provider agencies to provide high priority/emergency IT support services, on an on-call/as-needed basis, to assist with onsite support in an effort to ensure all major functions and data are available/operable for critical/all business processes, including but not limited to County Data Network, and ensuring effective security solutions:

  1. Afterhours IT Support/On-Call Support: Contractor will work with CSOB IT to provide on-call, as-needed support services, after regular business hours, including weekends.

  2. IT Disaster Recovery Support: Contractor will work with County IT to provide remote and/or onsite support on an IT Disaster Recovery Support Emergency activation until confirmed processes are available/reestablished.

Details on the RFP and the proposed scope of services  will be posted on the County of San Benito website at www.cosb.us. The IT Division will also circulate a press release, promote it on social media, and reach out to IT consultant firms.

If the RFP is approved by the Board of supervisors, we will be following the timeline below:

Qualified Firms may submit their electronic proposals to svillicana@cosb.us on or before April 30, 2020, by 11AM (PDT). 

FISCAL IMPACT

There are no significant expenses associated with approving and circulating a RFP. The Board of Supervisors is not obligated to approve a contract by soliciting proposals.

1. Approve Request for Proposal (RFP) COSB IT #2020-01 for Professional Information Technology (IT) Services; and

2. Delegate authority to CAO or designee to solicit proposals.