MEETING DATE: 5/10/2016
DEPARTMENT: BEHAVIORAL HEALTH
DEPT HEAD/DIRECTOR: Alan Yamamoto
AGENDA ITEM PREPARER:
SBC DEPT FILE NUMBER: 810
SUBJECT:
BEHAVIORAL HEALTH DEPARTMENT - A YAMAMOTO
Approve contract renewal with Crisis Support Services of Alameda County, for the period of July 1, 2016 through June 30, 2017, in the amount of not to exceed $45,000.00.
SBC FILE NUMBER: 810
AGENDA SECTION:
CONSENT AGENDA
BACKGROUND/SUMMARY:
As per the County’s contract with the State Department of Health Care Services, Mental Health Div., the Behavioral Health Department is the designated Medi-Cal, Managed Care Plan Administrator for mental health services. As such we are required to provide twenty four-hour a day, seven-day per week (24/7) accessibility to crisis services for Medi-Cal beneficiaries. Initial telephone screening response to individuals who are contacting our crisis line must be through live person communication. Crisis Support Services of Alameda County has the experience and capacity to provide telephone triage response and linkage to our on-call staff during the hours that the clinic is not open to the public. Crisis Support Services provides an improved and enhanced level of service above our current afterhours call services provider. A significant additional component gained by utilizing Crisis Support Services of Alameda County is this contractor’s utilization of professional level Mental Health staff that provides over the phone crisis intervention and de-escalation (stabilization) services. This level of service will assures that County Behavioral Health on-call staff will only be contacted by Crisis Support Services of Alameda County staff in the event that a caller cannot be stabilized.
BUDGETED:
Yes